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Terms of Services

Backcountry Touring Rental Policy 

We carry a full fleet of alpine touring gear available to rent in Bonne Bay as well as Gros Morne and the rest of Newfoundland. It's important to find the right fit and that's hard to do living here shopping on the internet. If you're new to splitboarding there really aren't any options like this so either swing by the shop or send a message to set up a rental.

Mantle Board Shoppe

General Liability Release of Claims

 

Effective immediately upon execution, I, the Rentee (being the individual or party renting, or availing of services) for and in consideration of the payment to me of legal Canadian currency, the receipt and sufficiency of which is hereby acknowledged, do hereby release and forever discharge Mantle Board Shoppe, their agents, employees, successors and assigns, and their respective heirs, personal representatives, affiliates, successors and assigns, and any and all persons, firms or corporations liable or who might be claimed to be liable, whether or not herein named, none of whom admit any liability to the undersigned, but all expressly denying liability, from any and all claims, demands, damages, actions, causes of action or suits of any kind or nature whatsoever, which I now have or may hereafter have, arising out of or in any way relating to any and all injuries and damages of any and every kind, to both person and property, and also any and all injuries and damages that may develop in the future, as a result of or in any way relating to the following:

Renting, Purchasing and using any products or services provided by Mantle Board Shoppe 

 

Potential injuries arising from Splitboarding and Alpine touring  may include but are not limited to: 

  • boarding, riding, getting towed behind and disembarking snowmobiles, ATVs, snowcats, helicopters;

  • changing weather conditions;

  • Avalanches, avalanche terrain, couloirs;

  • exposed rock, earth, ice, and other natural objects;

  • trees, tree wells, tree stumps and forest deadfall;

  • the condition of snow or ice on or beneath the surface;

  • variations in the terrain which may create blind spots or areas of reduced visibility;

  • variations in the surface or subsurface, including changes due to man-made or artificial snow;

  • variable and difficult conditions;

  • streams, creeks, brooks, rivers and exposed holes in the snowpack above streams or creeks;

  • cliffs; crevasses, hanging valleys;

  • snowcat roads, snowmobile trails, groomed and ungroomed, road-banks or cut-banks;

  • collision with hydro towers, guy wires, fences, snow grooming equipment, snowcats, snowmobiles or other vehicles, equipment or structures;

  • encounters with domestic and wild animals including, but not limited to, dogs, chickens, ducks, geese, moose, caribou, coyotes, bears, bear dens;

  • collision with other persons;

  • loss of balance or control; slips, trips and falls;

  • negligent first aid;

  • failure to act safely or within one’s own ability or to stay within designated safer areas;

  • negligence of other persons; and negligence on the owner operator.

 

It is understood and agreed that this payment is made and received in full and complete settlement and satisfaction the causes of action, claims and demands mentioned herein; that this Release contains the entire agreement between the parties; and that the terms of this agreement are contractual and not merely a recital. This Release may not be altered, amended or modified, except by a written document signed by both parties. 

 

Furthermore, this Release shall be binding upon the undersigned, and his respective heirs, executors, administrators, personal representatives, successors and assigns. This Release shall be subject to and governed by the laws of the country of Canada and the province of Newfoundland Labrador. 

 

This Release has been carefully read and fully understood by clicking on the "I agree to the terms of service" box. The terms have been explained to me and I am freely, knowingly and voluntarily entering into this Release.

Privacy Policy

Welcome to Mantle Board Shoppe

Your privacy is important to us

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Mantle Board Shoppe (‘We’, ‘Us’, ‘Our’) and our related entities are very happy to provide you access to www.mantleboardshoppe.com (the Website). Throughout this document, You’, ‘Your’ refers to individuals. This document may be amended by Us from time to time as the Website grows and the information we collect changes. For clarity and avoidance of doubt, only sites owned and operated by us are subject to this Website Privacy Policy. Your access to and use of the Web Site is governed by Mantle Board Shoppe Website Terms of use.  We are committed to protecting Your personal information like it was our own. Explained in this document are all the different elements of information collection, storage and use including:

  • What information We collect

  • How information is collected, used and handled

  • When information may be disclosed to third parties

  • Your rights for requesting access to or amending Your personal information

If you have any questions or complaints regarding this Policy, please contact us.

 

INFORMATION WE COLLECT

Most of the information we collect from you at The Websites does not personally identify you to us, though some information you provide such as an email address may be unique to you. We will only collect information that is necessary for providing our goods and services to You and that is necessary for the purposes for which it will be used. We may collect personal information directly from you in a number of ways, including: contact forms; newsletter signups; competitions; purchase of products; creating an online review profile; and when you email, call or otherwise contact us. We also automatically collect information about you when you visit and use our website including: logging your computers operating system; access times; browser type; Internet protocol (“IP”) address; website you visited before ours; and usage and activity on the website.

 

SHARING WITH A FRIEND

If You have provided Us with information about another person such as sending a wish list to a friend, then You need to tell that other person that You have done so, that they have a right to access their information and that they can refer to this document for information on how We will handle their personal information.


HOW WE USE YOUR INFORMATION

We use Your personal information primarily to provide and manage our products to You and operate an efficient and sustainable business. This can include for example to: answer Your inquiries and deliver customer services to You; operate and improve the website; provision and delivery of products and the processes required to do so including purchasing confirmations, shipping alerts, invoices, updates and support messages; resolve complaints; send you news and information about competitions, events, promotions, products and services offered by Le Bent or third parties that we think may be of interest to you; fulfil marketing promotions; conduct marketing surveys, research and statistical analysis; and comply with any laws or regulations. If You submit online forms or send emails to Us containing personal information, We will use that information to respond to Your message or to contact You. The main purpose of collecting and using personal information submitted through Our web site is to respond to customer enquiries or feedback from this site.We may store Your contact information for future reference. As part of these processes, We may disclose Your personal information on a confidential basis to our related entities.


DISCLOSURE TO THIRD PARTIES

 This website is hosted by Wix.com. In order to allow Us to provide, manage and administer Our products and services to You, We may be required to disclose Your information to third parties. This may include disclosure in the following circumstances: when you give us consent to do so; when you provide a product review or you post content to interactive areas of the website; to any person or entity acting on Our behalf such as shipping agents or customer service; where disclosure is required by law, ie compulsory notices from courts of law, tribunals or government agencies; and in connection with, or during, negotiations of a sale, merger, financing or sale of Mantle Board Shoppe assets. If We send your personal information outside of Canada We will require that the recipient of the information complies with privacy laws and contractual obligations to maintain the security of the data.


HANDLING AND STORAGE OF PERSONAL INFORMATION

We will take reasonable steps to ensure that your personal information is stored securely and is protected from misuse and loss and from unauthorized access, modification or disclosure. We will take reasonable steps to ensure that personal information provided by You will be handled in accordance with Canadian privacy laws. Your personal information may be handled by Our employees. We keep your personal information for as long as it is required to provide You with the services and products You requested from Us and to comply with legal requirements. If we no longer require your personal information for any purpose, including legal purposes, We will take reasonable steps to securely destroy or de-identify your personal information except in circumstances permitted or required by law.


CHANGES AND CHOICES FOR YOUR INFORMATION

You have the right to access personal information that is held about you and can ask Us for access at any time. Simply contact Us to make your request. We will always get back to you in a reasonable amount of time in the manner requested if reasonable to do so. In some circumstances, access to certain information may be declined.


CORRECTING YOUR PERSONAL INFORMATION

If Your personal info ration changes, or You no longer want to use our service, you can update, correct or delete Your information by emailing our customer support. We will respond to Your request within a reasonable period and will take reasonable steps to amend Your records as requested.


GOOGLE ANALYTICS

Google Analytics features have been implemented for Display Advertising including Remarketing, Google Display Network Impression Reporting, the DoubleClick Campaign Manager integration, and Google Analytics Demographics and Interest Reporting. We will not facilitate the merging of personally-identifiable information with non-personally identifiable information previously collected from Display Advertising features that is based on the DoubleClick cookie unless We have robust notice of, and the user’s prior affirmative (i.e., opt-in) consent to, that merger. We use Remarketing with Google Analytics to advertise online. Third-party vendors, including Google, show Le Bent ads on sites across the Internet.We and third-party vendors, including Google, use first-party cookies (such as the Google Analytics cookie) and third-party cookies (such as the Double click cookie) together to inform, optimize, and serve ads based on someone’s past visits to our website.We and third-party vendors, including Google, use first-party cookies (such as the Google Analytics cookies) and third-party cookies (such as the Double click cookie) together to report how our ad impressions, other uses of ad services, and interactions with these ad impressions and ad services are related to visits to the Mantle Board Shoppe site. We use data from Google’s Interest-based advertising or 3rd-party audience data (such as age, gender and interests) with Google Analytics to analyse demographic and interest profiles of visitors to the site. You can opt-out of Google Analytics for Display Advertising and customize Google Display Network ads using the Ads Settings. You can download the Google Analytics opt-out browser add-on providing the ability to prevent their data from being collected and used by Google Analytics.


WEBSITE SECURITY

The protection of personal privacy is a priority for Us.Our website does not provide facilities that guarantee secure transmission of information over the internet. You should be aware that there are risks in transmitting information across the internet, including online forms and email. Our website contains links to other websites. You should take care in providing personal information to external websites linked to Our website. We are not responsible for the privacy practices of other websites or external websites linked to this website.We collect standard web server/visitor traffic information, commonly referred to as aggregate information, regarding overall website traffic patterns. Normally, web servers collect this type of basic information as part of their web log processes. We only use this information for statistical, reporting and website administration and maintenance purposes. It is not used in a way that individually identifies You, and We do not report on individual users.


COOKIES

We use cookies on Our web site, but only for the operation of the website. We do not use cookies to capture any personal information such as name, phone, passwords etc. The types of information captured by cookies may include the user’s server address, the user’s operating system, the date, time and duration of the visit and the type of internet browser used. A cookie is a block of data that is shared between a web server and a user’s browser. Cookies give the server information about a user’s identity and website visiting patterns and preferences. You can find more information about cookies at the Microsoft website.


CHANGES TO THE PRIVACY STATEMENT

We may change the content or services found on Our website at any time without notice. Consequently Our Privacy Statement may change at any time also without notice.

Returns and Exchanges

CUSTOMER SERVICE POLICY

Mantle Board Shoppe is committed to providing exceptional customer service and quality products.
We endeavor to make sure that all products listed on our website are currently in stock and pricing is true and correct. Standard delivery time frames are between 5-15 business days; in the event that an ordered item is not available or we are unable to fulfill your order we will notify you within 2 business days to arrange an agreeable alternative item, a back order or a full refund. Items such as Splitboards, Splitboard Bindings from our suppliers in Europe can be special ordered in when not in stock.

SHIPPING POLICY

We deliver products Canada wide and some products to the United States using Canada Post. Not all items are available outside of Canada. International Shoppers please note: Shipping costs on large items such as boards and bindings will have to be added to completed orders and a separate transaction for shipping will need to take place as prices can be drastically different from country to country. 
Orders are dispatched within 2 business days unless product is on back order, then will be dispatched within 2 business days after arrival. Shipping times are estimated at between 5-7 business days depending on your location within Canada. 

RETURNS POLICY
Please choose carefully. We do not normally give refunds if you simply change your mind or make a wrong decision.
You can choose between a refund, exchange or credit where goods are faulty, have been wrongly described, are different to the product purchased on the website or doesn't perform as advertised.

Our policy lasts 15 days. If 15 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in original condition with all original packaging/ticketing/labels. Garments must not have been worn (other than tried on for size).

Perishable goods cannot be returned.
We also do not accept products that are hazardous materials or flammable liquids or gases.

 

Gift cards are non-returnable.

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted: (if applicable)
* Items with obvious signs of use
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
* Any item that is returned more than 30 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, you can choose between a refund or store credit.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us using the "Contact Us" form on our website.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. Exchanges for the same item in a different size will not incur any additional charges and will be processed subject to stock availability. If the new item is a different product (including a different color) and there is a price difference you may need to pay the difference or receive a partial refund.

Contest & Social Media Giveaway Rules & Regulations

Facebook and Instagram Contests and Giveaways are in no way affiliated, endorsed or recognized by the sites they are hosted on. Giveaways will be accepted as is where is. Shipping costs of prizes are not included in prize. Winner will be notified of shipping cost. Apparel: in the event no size is available for a particular prize, a percentage store credit will be issued in leu of. Any media generated by contestant to promote the contest can be used for promotional purposes without prior written consent, such as story shares and post shares on social media sites. 

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